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HomeMy WebLinkAbout0048 - Mobile Data Computer UseRed Wing Police Department Policy CAD Computer Aided Dispatch SUBJECT: POLICY NUMBER • MOBILE DATA COMPUTER USE 48 Goodhue County Information Technology ICR Initial Complaint Report EFFECTIVE DATE Call for Service 10-12 October 1, 2010 REFERENCE(S): APPROVED BY: CHIEF ROGER D. POHLMAN PURPOSE: The purpose of this information is to govern the use of Mobile Data Computers (MDC) and Automatic Vehicle Locators (AVL) within Red Wing. These systems have many functions including allowing an officer access to criminal history and protected information that must be used for lawful purposes only and cannot be disseminated or shared except as provided by federal and state law. GUIDELINES: The various computer and information systems made available are provided for the performance of official duties only. Employees do not have any right to privacy or ownership of any data or information stored on agency owned computer systems or on any other criminal justice computer systems. No officer shall use the MDC unless he/she has been properly trained. The MDC will be used for official business only. 1. DEFINITIONS: MDC Mobile Data Computer CAD Computer Aided Dispatch NCIC National Criminal Information Center PIN Personal Identification Number IT Goodhue County Information Technology ICR Initial Complaint Report CFS Call for Service 10-12 Officer is with person or suspect 2. PROCEDURE: A. Log On 1. At the start of his/her shift an officer shall log onto the Mobile terminal is expected that the officer will remain logged in to the system for the duration of their shift unless logging off is approved by their supervisor/senior officer and they notify dispatch prior to logging off. Page 1 of 7 MOBILE DATA COMPUTER USE -POLICY 48 It At the conclusion of the officer's shift, he/she will log out of the MDC prior to going "Out of Service". 2. If an officer does not have access to an MDC during their shift, they shall notify their supervisor/senior officer and dispatch that they will be working without an MDC. 3. Any problems with an MDC or the system shall be reported to your supervisor so that the issue can be addressed by IT. If the problem is system wide and affects operations the problem should immediately be reported as outlined in Addendum A of the Goodhue County Mobile Data Support and Use Agreement. If the problem is confined to a single MDC it should be reported to the supervisor via normal notification procedures. 4. Dispatch will sign onto the Mapping and Messaging aspects of their CAD at the beginning of their shift and have it running throughout their entire shift. B. Dispatching Low Priority Calls 1. Calls for service will be sent through the MDC based on the guidelines listed below: a. All non -emergency calls will be sent through the MDC after the ICR is Completed by dispatch. The dispatcher will notify Officers via radio by simply stating the call type and location. The responding officer(s) will acknowledge the call by radio. b. Officers will enter the appropriate disposition code into the CFS on their MDT after clearing the call along with all other available information. C. Self -Initiated Activity Officers have the ability to create their own ICR's for self initiated or not in progress type calls. When an officer makes their own ICR, they will notify dispatch via radio that they have created a "Quick Call" and notify dispatch via radio whether they are currently on the call or clear of the call. All "Quick Calls" will be followed with 20 minute status checks unless otherwise requested by the officer. 2. Officers may use either the MDC or radio to conduct NCIC checks through Portals. 3. Officers will place the appropriate disposition codes into the MDT after clearing the call or call into Dispatch to clear the call. The officer will also fill in all other pertinent fields unless other arrangements have been made. Page 2 of 7 MOBILE DATA COMPUTER USE -POLICY 48 D. General Traffic Stops 1. An ICR will be created for every traffic stop. The dispatcher will conduct two minute status checks unless otherwise requested by the officer. It is understood that dispatch will enter all vehicle information that is given to them. Officers will completely fill out the person file; unless the person is run through dispatch, in which case the dispatcher will enter the person file. At the conclusion of the traffic stop all pertinent fields should be completed. 2. It is recognized that officers do not always run a vehicle registration prior to conducting a traffic stop. Dispatchers should run the vehicle registration as soon as possible after traffic stops are initiated in order to check the status of the vehicle and registered owner. If there is any issue with the vehicle or registered owner, the dispatcher shall ask the officer if they are 10-12" and will communicate the information as soon as safely possible. E. Emergency Calls, High Risk Stops, Wanted Subjects, Missing Persons, Stolen Items 1. All emergency calls shall be aired via radio. The dispatcher will also send the call information to the MDC's of the units responding. This information will be dispersed as soon as practically possible and will include all the information that was aired over the radio. 2. All High Risk stops involving vehicles or subjects shall be aired over the radio. ICR's will be created and completed when it is tactically safe to do so. 3. Anytime an officer uses the MDC to check for wants on a subject through Portals and gets a "hit" for a want on the subject, he/she is to notify dispatch immediately if the officer is in contact with the subject. Any wanted subject information received via the MDC/Portals must be confirmed through dispatch. The dispatcher will run the subject to verify that the subject is wanted and confirm with the entering agency. 4. Anytime an officer uses the MDC to check for stolen items through NCIC and gets a "hit" on the item, he/she is to notify dispatch immediately if the officer is in contact with the stolen item. Any stolen item information received via the MDC must be confirmed with dispatch. The dispatcher will run the article to verify that the article is wanted and confirm with the entering agency. Page 3 of 7 MOBILE DATA COMPUTER USE -POLICY 48 F. Blotter Field 1. Basic information related to the call should be entered in the blotter after every call. 2. Information entered by the officer should be in the following format 220.- Called 20:Called to assist PIPD with an intoxicated person. Party was gone on arrival. 3. All blotter information is considered public information and should always be professional. Data privacy rules shall be followed when entering blotter information. G. Log 1. When at all possible the starting and ending mileage related to transports will be entered in the "Log" portion of the ICR to help reduce radio traffic. Any other time sensitive information can also be placed in this field. This field is not considered public information. H. MDC Communications 1. Communication on the MDC that is either car to car, car to dispatch, or dispatch to car is for official business only. All messages are recorded in the system and can be retrieved if needed. All the information is public. 2. The transmission of any sexist, racist, vulgar, derogatory, discriminatory, suggestive, or other inappropriate message is prohibited. 3. All officers going out anywhere or clearing a location should be using the radio to notify dispatch, not the MDC messaging. 4. Officer Safety messages can be sent out to all cars through any MDC or dispatch. An ICR will also be created by dispatch so that the information is available to all officers even if not working. Any information and updates will be attached to the ICR by dispatch as received. 5. When sending messages to multiple units the message will start and end with ***. Example, *** Officer Safety ICR 2010-1234 Please Read ***This is for anybody sending messages to multiple units. Status Buttons Page 4 of 7 MOBILE DATA COMPUTER USE -POLICY 48 The status buttons at the bottom of the screen will be updated by the officer when possible. Alternatively the officer can request that dispatch update their status. When multiple units clear a call, all officers will change their status to "Available" with exception of the final officer clearing the call, who will enter a disposition and then "Post" the call. J. MDT Use and Safe Vehicle Operation Use of the MDT by the officer should be limited to times when the vehicle is stopped. Sending or reading MDT messages while a vehicle is in motion is a potentially dangerous practice. Short transmissions, such as entry of a license number for a stolen or registration check and mapping needs are permitted if it can be done safely. Reading of messages by the driver while the vehicle is in motion should only be attempted when the message requires the officer's immediate attention. In no case shall an officer attempt to send or review lengthy messages while the vehicle is in motion. K. Officer Safety 1. No portion of this policy is intended to prohibit or limit the officer from making safety conscious decisions. If there is a compromise of safety in a particular situation related to the use of the MDC, the officer is expected to use the radio. 3. SECURITY ISSUES A. SecurID Token Authorized officers will be issued a SecurID token that will allow them to access the NCIC. These tokens are unique to each individual user having their own password for each token. 2. Tokens, passwords, and any associated instructions shall not be: a. Loaned to another user; b. Shared with unauthorized sources; C. Left unattended in public view. 3. Authorized members using the tokens are allowed to provide password and SecurID token information to county IT department. 4. Tokens must be protected from loss, theft, damage, destruction, misuse, or unauthorized use. Any of the above must be reported to a supervisor immediately. B. Dissemination of NCIC information Page 5 of 7 MOBILE DATA COMPUTER USE -POLICY 48 1. The department has a user's agreement with the Minnesota Department of Public Safety and the Bureau of Criminal Apprehension which allows access to the Portals program. These agreements require that all users must follow all procedures involving security, validation, data entry, logging, dissemination and training requirements by all personnel. Each person using the Portals systems must be fingerprinted and Portals certified. 2. Each agency accessing information through the Portals system must sign a Users Agreement with the Minnesota Department of Public Safety and BCA. 3. The only employees authorized to disseminate NCIC information are the ones designated by their Sheriff or Chief. 4. The records that an officer can access via an MDC falls under CJIS and NCIC policy regarding restricted information. Officers are not allowed to share any NCIC information with any non -law enforcement personnel. Officers shall take steps to ensure that their MDC is not able to be viewed by the public. This can be done by clearing the screen or by physically closing the computer screen so it is not viewable from outside of the patrol car. 5. When leaving the squad in the care of another party; for example squad maintenance, or at your residence, the computer must be logged off or locked to prevent unauthorized use. 6. Whenever leaving a MDC in a vehicle unattended, the doors must be locked and the windows closed and the vehicle secured to prevent access to the MDC by unauthorized users. C. Security Violations 1. Security violations will be immediately reported to a supervisor, administrator, or the IT department, depending upon which is applicable. 2. Security violations include: a. Supervisors directing employees to reveal their PIN; b. Any unauthorized use of a SecurID token; C. Tokens not returned by terminated employees; d. Any password being compromised e. SecurID token being lost, stolen, or misused f. Unauthorized access or use of NCI g. Inappropriate release of NCIC data to an unauthorized source, or otherwise compromising this data. D. Security Revocation Page 6 of 7 MOBILE DATA COMPUTER USE -POLICY 48 1. Department access can be revoked for security violations. 2. When an employee is suspended or placed on administrative leave their SecurID token will be collected from them and held until they are returned to work. 4. AUTOMATIC VEHICLE LOCATORS (AVL) A. AVL Installation and Use 1. The AVL is a vital piece of equipment that will assist dispatch in locating units for officer safety purposes and for dispatching the closest unit to a call. B. Authorized Use 1. The AVL's shall be used for official department use only. 2. Officers whose vehicles are equipped with AVL will always have the AVL activated while they are on duty and their squad car is in use. 3. The AVL's shall not be turned off for any reason without prior supervisor approval, unless the squad is being repaired or out of service. 5. MDC/AVL MAINTENANCE ISSUES A. If there is any problem with either the MDC or AVL system not working properly in the vehicle, officers will notify their supervisor of the problem. Page 7 of 7 MOBILE DATA COMPUTER USE -POLICY 48