HomeMy WebLinkAbout0011 - ADDENDUM revised 9-12Red Wing Police Department
Policy
SUBJECT:
POLICY NUMBER
W
RADIO PROCEDURES/CAD GUIDELINES PER GCSO
11 -ADDENDUM
Oxr,
EFFECTIVE DATE
Aril 4, 2011
REFERENCE(S):
APPROVED BY:
Minnesota
CHIEF ROGER D. POHLMAN
PURPOSE: The purpose of this procedure manual is to define the manner in which the
radio system and CAD system are to be utilized to produce maximum
efficiency. These procedures govern both Goodhue County Dispatch and
all mobile radio/portable units on this system.
1. RADIO USAGE:
A. Radio used only when necessary. Brevity is important. Clear, concise
information — avoid using names unless absolutely necessary.
B. Talk groups used for Goodhue County Communications are governed by
the FCC Rules and Regulations Part 89 Public Safety Radio Services. Any
flagrant disregard of FCC rules regarding official business use may result
in revocation of the County's license. Transmission of the FCC call sign is
digitally sent by the system every hour as required by the FCC.
C. MOBILE AND PORTABLE RADIO USAGE:
1. Radios tuned to main channel for volume adjustment.
2. Wait for talk permit tone before speaking.
3. Speak in a normal tone of voice.
4. Check radio periodically for malfunction if you are not hearing any
radio traffic.
2. TALK GROUP DEFINITIONS AND USAGE:
It is up to the dispatcher that is managing a talk group to insure the use of the
talk group conforms to this document, FCC Rules and Regulations, and any
other standard procedures in force. When inappropriate use is observed the
dispatcher should notify the unit misusing the talk group or his/her supervisor
During high priority calls where there is real concern that life or limb may be in
jeopardy, it is up to the controlling dispatcher to limit radio usage to emergencies
only. The responding unit or agency supervisor may request the dispatcher to
advise the network of limited radio use for priority calls or missions i.e.
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Emergency Response Team, warrant service.
Due to capacity issues on the ARMER statewide radio system, talk -groups are
only allowed in specific locations. Unless otherwise noted, Goodhue County talk
groups are allowed up to one county away from Goodhue County. The radio will
display "OUT OF RANGE" if Goodhue County talk groups are used outside of
this area.
A. LMAIN1; West Law Enforcement Main, Primary Agencies: Goodhue County
Sheriff's Office, Goodhue Police, Kenyon Police, Cannon Falls Police, and
Zumbrota Police
B. LMAIN2; East Law Enforcement main, Primary Agencies: Red Wing Police
and Prairie Island Police
C. FEMAIN; County wide Fire & EMS main
D. KPD OPS, KEN FIRE, CFPD OPS, CF FIRE, ZPD OPS, ZUM EMS, ZUM
FIRE, GH FIRE, RW FIRE, RW EMS, PINE FIRE: Trunked talk groups used
for intra -agency communications. Dispatch consoles do not monitor any of
these talk -groups, and they are not present on the console.
E. ZUM CMN, CF CMN, KEN CMN. RW CMN: Trunked talk groups used for
intra -city communications by agencies. Dispatch consoles do not monitor any
of these talk groups, and they are not present on the console.
F. OPS 7-15: Operation talk groups for incidents and special events. Talk
groups are available for use or to be reserved for planned or unplanned
events.
G. GD G -TAC 1-4: Public Safety only talk groups used for tactical events.
Dispatch consoles do not monitor any of these talk groups, and they are not
present on the console.
H. GD SWAT 1-3: Tactical talk groups for the Emergency Response Team.
These talk groups are not monitored by dispatch, and they are not present on
the console.
I. GOODHUE911: An emergency talk group in all Goodhue County radios to
allow priority access to Dispatch. This talk group is designated for short term
use. This talk group is allowed state wide. This talk group should be used to
call dispatch when the main talk groups are out of range.
J. GD CMN: A trunked talk group programmed into all radios on the Goodhue
County Radios for non -emergency car to car communication. It is not
monitored by dispatch, and is not present on the console.
K. GD P CMN: A trunked talk group programmed into all public safety radios in
Goodhue County intended for police only car to car traffic. This talk group is
not on the dispatch console.
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L. SE 2-15: Southeast regional trunked talk groups used for cross jurisdictional
operations. This set of talk groups should only be used when all possibility of
using Goodhue County owned resources are exhausted or when an event
participant is from outside Goodhue County. In -progress events get a lower
number, lower priority or preplanned events get a higher number in the group.
These talk groups are allowed on all ARMER towers in the South East corner
of the State.
M. SE CALL: A talk -group used in the Southeast region to call other dispatch
centers. It should be monitored by all dispatch centers in Southeast
Minnesota.
N. MET P -TAC 1-4: Metro Regional talk groups intended for public Safety users.
O. MET A -TAC 1-4: Metro Regional talk groups, intended for any user.
P. L -TAC 1-4: Trunked talk groups with statewide access for Law
Enforcement. These talk groups are included in the L -TAC Pursuit standard.
The lowest number available L -TAC will be patched to the main where a
pursuit is occurring.
Q. S -TAC 1-4: Trunked talk -groups with statewide access for all Public
Service users. Typically assigned for helicopter landings.
R. F -TAC 1-4: Trunked talk groups with statewide access for all Fire users.
S. E -TAC 1-4: Trunked talk -groups with statewide access for all EMS users.
T. SOAs — "Scene of Action" — These are NON TRUNKED radio channels that
are off the ARMER system. Range is approximately 2-3 miles portable to
portable. Range is longer between mobiles or base stations. SOA P — Public
Safety. SOA A — All Users. SOA F — Fire users. These channels are not
present in the dispatch console.
U. 8CAL190D, 8TAC91-94: These are NON TRUNKED national radio channels.
In day to day operation, the channels followed by a D (for direct) could be
used to supplement the SOAs. Like SOAs, they also have a limited range.
Typically, these channels are only used at national events. Channels followed
by R (for repeated) are for non ARMER tactical repeaters that would typically
be deployed at emergency events. Do not use R channels unless directed to.
These channels are not present in the dispatch console.
3. RADIO DISPATCHING OF EVENTS
A. PROCEDURE FOR AIRING CALLS:
1. All police events shall be aired by dispatch prior to sending the
event via CAD/MDC. The dispatcher shall air the unit number(s) or
beat, the type of event and then the location, including common
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place name if known. If the call is non-priority, it should be created
in CAD before airing. No additional information shall be aired during
the initial broadcast, rather, the call should be updated in CAD. If
the call is in progress, additional information may be aired while
officer(s) are enroute. Dispatch does not need to wait for
acknowledgement from primary officer before proceeding. This
information should be kept to a MINIMUM.
2. If the unit is not MDC equipped, the dispatcher shall first give the
unit number and type of event and wait for a response. When the
unit responds, the location will then be given. On medicals, you
need not follow this procedure, as the alert tone is designed to get
the squad's attention. For non -medicals, an example would be
("308 a lock out" — 308 answers — "308, lockout at 50 W 2nd St" 308
enroute — "308 — 1930").
3. When a dispatcher acknowledges a squad on the air, he/she
should use the unit number, followed by the time. This will ensure
that dispatch is acknowledging the correct unit. No other
information need be repeated, unless the dispatcher is unsure
he/she heard correctly.
4. All events are broadcast to the unit(s) even if currently on an event,
as long as the dispatcher is certain unit is "OK." Air the event
generically to the service provider, i.e. (200 cars holding a Theft
Report @ address). If no response is received Dispatch will put the
call on hold until units clear.
5. If the squad wants additional info, they shall just respond with their
unit number, dispatch. On all in -progress calls where additional
info is imperative, dispatch shall air it no matter what response the
squad gives. THIS IS ONLY ON HIGH PRIORITY IN -PROGRESS
CALLS.For calls of routine nature, the squad can read the blotter
text to find out additional info, such as what was stolen, time frame,
etc.
B. DISPATCHING EVENTS:
1. Medicals — It is the responsibility of the dispatcher to ensure the
correct ambulance and first responders are started as soon as
possible. Dispatch should notify police units when practical.
Example of 10-52: Squad number, nature (such as heart, dizzy,
etc), and location shall be given during initial broadcast. If fire is
paged, the word "medical" must be stated before the nature or
location is given. If any other information is necessary for the
squads to determine their type of response or equipment/personnel
needed, it shall be given in a second broadcast.
Medical page script: "Paging Agency for a medical at address, city
or township/county, for a age, sex, patient's chief complaint, time".
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Medical Page Script example — "Paging Goodhue First Responders
for A MEDICAL at 2305 Daniels Street in Goodhue, 45 year old
adult male, chest pain. Time of page (XX -XX)."
2. Fire events — All fire events shall first be given to the fire
department, then squads notified as soon as possible thereafter.
The fire paging needs to be of a standard format so that the
dispatchers have a consistent method of notifying dependent
agencies so each agency can easily determine, at all times of day,
what type of apparatus will be needed for response to an event.
Brevity is also important due to the limited amount of recording
space on the VHF fire voice/tone pagers.
Fire Paging Script example — "Paging Red Wing Fire for a
residential fire alarm, 509 W. 5th Street. Time of page XX:XV
(Dispatch will also include what OPS talk group is assigned if one is
needed)
3. In -progress events — Not all in -progress events are of the same
importance. Therefore, it is necessary for dispatch to gauge the
importance of the event when determining whether or not to keep
the caller on-line until the squads arrive. When in doubt, keep them
on line, if possible, and consult the officer(s) responding
4. Phone Calls — If the caller is requesting a phone call for the Initial
Report, the proper event type will be used and aired with a follow
up that the caller would like a phone call.(Dispatch, 200 cars to
return a phone call regarding property damage).
5. Traffic Stops — Units shall radio dispatch in the following order for
traffic stops: `unit number traffic' wait for response from dispatch
`unit, location, plate'. Example: "229 traffic" -229 go ahead- "229
traffic at 5th and West Ave with ABC123" — 229 at XX:XX.
6. Operations Talk Group Assignment - All structure fires and
significant calls for service will be assigned an OPS 7-11 group
by dispatch. Agencies are permitted to reserve OPS 7-11 talk
groups for their event in advance. Dispatch may assign responding
agencies to an OPS talk group to move radio traffic off the Mains.
Incident command may also request an incident be moved to an
operations talk group. Dispatch will then assign an operations talk
group with priority events on OPS 7 and lowest priority on OPS 11.
a. The OPS talk group may then be patched to an
appropriate regional or statewide resource if needed
b. Agencies shall attempt to use the OPS 7-11 talk
groups for fire ground as much as possible to avoid
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future multi -agency communication issues (as
opposed to their specific intra -agency talk group
which is not able to be patched or often times not
monitored by outside agencies)
7. Page Acknowledgement — All fire and ambulance services who
receive a page shall acknowledge the page was received as soon
as possible. Ideally the first member of the department who arrives
at the fire department should air that the page was received.
Example "Pine Island Fire Page received"
a. If no response from the agency was received within
four minutes, dispatch shall page the call again.
b. If there is no response from the agency after the
second page, dispatch shall start mutual aid and
contact the agency's supervisor by phone
C. OFFICER SAFETY:
1. Status checks and responses — Status checks shall be given
every two minutes, unless requested otherwise by the officer. When
the time has expired, the dispatcher will air the squad number,
followed by the word "status". (Example — "138 status?"). The
officer can answer either "OK" or "Status Zero", which will mean
he/she needs no more checks, or "Status 10", which means the
dispatcher shall reset the timer for 10 minutes.
If dispatch has pertinent information for a squad while he/she is out
on an event, the term 10-12" will be used. This term is questioning
if the officer has someone with him, or within earshot of the radio.
The proper response to the question 10-12 shall be either "Go
ahead", or "Stand by". If the officer replies "stand by", he/she shall
then change his/her location, or secure the suspect before
receiving info.
If the response from the officer is "Go ahead", dispatch is free to air
the information. This is commonly used when an officer is out on a
traffic stop, and dispatch comes up with a hit on the registered
owner or the vehicle, and wants to make the officer aware of this
information.
2. Emergency radio traffic — In the case of an emergency, when an
officer needs immediate response from dispatch, he/she shall call
dispatch with unit number followed by the word "emergency". This
will ensure dispatch keeps the channel clear for that unit alone.
This may be used if an officer needs an ambulance or has
information of an urgent nature.
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3. Officer needs help — If an officer needs help, he/she MIGHT use
the term "backup": along with his/her unit number (i.e. — "214 needs
a back") OR the officer might say "Send me additional cars". At this
point, dispatch shall repeat the request on the appropriate main and
ensure units are sent.
Emergency Key (Radio) — Ask for a "status check" on GD
EMERGENCY (this talk group is only on consoles; other field units
will not be aware of the emergency). DO NOT SAY THAT THEY
PUSHED THEIR EMERGENCY BUTTON (the same SOP we
follow for the MDC emergency button activation), in case the
activation was intended to be covert. Also, a status check of the
originating officer should be conducted on the main if no response
on the emergency talk group.
If the officer is "OKAY STATUS ZERO", advise them to "Reset the
emergency button on the radio". (They clear it by pressing &
holding the emergency button.) If the officer forgets to clear the
emergency button, each time they press the PTT (talk) button the
visual emergency alarm on all consoles will again be activated. If
they say "10-12" or if no response is received and the unit is
shown out at a particular location, send Emergency backup to
that location. If they are not shown out anywhere, attempt to locate
them in CAD or determine their last known location and send
backup there.
If the activation was from a radio user that was not on the air with
dispatch and not logged onto CAD, advise the on-duty/acting
supervisor of officer. If there is no one from that agency on the air,
attempt to notify someone from that agency.
4. Roll Call — If dispatch hears a unit calling for help and cannot
determine which unit it is he/she shall immediately conduct a roll
call.
D. POLICE EMERGENT EVENTS: — e.g., Chases - When an emergent
event takes place where it would compromise the safety of a field user to
have to change radio channels, initially that event will be kept on the
LMAIN and the main shall be patched to the lowest number available L -
TAC if necessary for out of county assistance. The appropriate
announcement must be made and status board updated.
EMERGENCY TRAFFIC WILL BE CALLED BY THE DISPATCHER ON
THE APPROPRIATE MAIN, with any non -assisting units moving to the
opposite LMAIN. If both LMAIN's are under emergency radio traffic then
the highest available operations talk group shall be used (OPS 7, 8, etc)
for normal traffic. In that order.
Assisting units will switch to the main of the emergent event. Dispatch will
initiate an alert tone on the closed main, and direct all non-involved units
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to the alternate main. Dispatch will also announce when the closed main
had been opened and normal traffic can be resumed. Units on the
alternate main must be notified that they can return to the normal main.
Involved units should be instructed to switch to another resource as soon
as they are safely able to do so, if the event is going to continue for an
extended period.
4. PATCHING
A. Procedure for Patching — Dispatch will be required to establish patches
between talk groups and conventional resources. For technical reasons, it
is necessary to mirror all patch groups with a multi select group. Patches
will be announced when created and deleted.
B. Status Board — Because many talk groups on the ARMER system are
shared, it is necessary to reserve used talk groups. The purpose is to
notify other ARMER dispatch centers of the talk group's use. All regional
and state talk group use must be reserved in the Status Board application,
as soon as practical. The reservation must be released when the talk
group is no longer in use.
C. State Standards — Several State Standards govern certain procedures.
The primary state standards are:
1. All helicopter landings will be on the first available STAC. It is important
to note that a patch to MINSEF may needed for helicopters without
ARMER radios. For Goodhue County user's convenience, it is possible
to include a Goodhue Ops talk group in the helicopter patch group.
This will allow a busy field user to remain in the main radio zone.
2. All vehicle pursuits will be patched to the first available LTAC.
3. All regional and state talk groups will be checked out and released on
Status Board.
4. Plain language should be used whenever possible.
SEE APPENDIX 1 FOR GOODHUE COUNTY EMERGENCY SERVICES MOBILE
UNITS
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